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Privacy Notice

This privacy notice discloses the privacy practices for www.daisykaycrystals.com This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

     

    *Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

     

Information Collection, Use, and Sharing


 We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

                                                                                                                    Refunds

We do not offer refunds of exchanges on any products; all sales are final. Daisy Kay Crystals ensures products being shipped are inspected for any damage prior to shipment, and are packed with care. Once an item ships, its safe handling is outside of our control; Daisy Kay Crystals, Coffee, & Gifts is not responsible for lost, stolen, or damaged items. Please be sure of your purchase, prior to submitting payment. Please note (especially with crystals) small imperfections are to be expected, as these are natural products. If upon receiving your shipment you notice your items have been broken, please email us at daisykaycrystals@gmail.com within in 24 hours of receiving with a photo of the broken item, and we will assist you to the best of our ability, we care about your satisfaction. We strongly encourage shipping PRIORITY with insurance to ensure you are properly compensated for any damage which occurs during shipment. 

Shipping

Shipment processing time

Please note we are a small family run business- All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email. Please note shipping rates are subject to change. In the event of a change to shipping rate, contact will be made, and order verified, prior to processing. 

Damages

www.daisykaycrystals.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.